How does PayPal safeguard your information?
- PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer
protocol (SSL) with an encryption key length of 128-bits. Even before you register or log in to our site, our server checks that you're
using an approved browser - one that uses SSL 3.0 or higher.
- Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit
behind an electronic firewall and are NOT directly connected to the Internet, so your private information is available only to
- Only authorized PayPal employees are permitted to access customer information. Authorized employees have been trained on how to
handle information properly and are subject to strict limitations and guidelines in the handling of that information.
What personal information do we collect?
Information we receive from you
Information about you from third parties
- When you open a PayPal account, we require certain information, such as your name, address, phone number and email address.
- When you send, receive or request a payment through PayPal, we collect transaction information needed to perform the service.
- When you sign up for optional features or products, we collect information needed to provide the service or to establish that you qualify for such features or products. For example, when you enroll in the PayPal Money Market Fund, we collect your Social Security Number (SSN), which we are required to do for legal purposes.
- When we cannot verify the information you provide online, we may ask you to send us additional information by fax, such as your driver's license or a recent utility bill. This is necessary in order to safeguard your account against potential fraud.
- When you add a credit card or debit card, we use card authorization and fraud screening services to verify the information you provide.
- If you have a Business or Premier account or if you send or receive high overall payment volumes through PayPal, we may do a background check or obtain information about you from a credit bureau or a business information service such as Dun & Bradstreet.
To what parties do we disclose personal information?
- Other PayPal members. Information such as your name, email address, date of sign-up and Verification status are available to other members. If you are buying goods or services, you may choose to reveal your shipping address to complete the transaction. As always, we never reveal your financial information to other PayPal members, unless required to do so by law.
- Card authorization and fraud screening services. If you add a credit card or a debit card to your PayPal account, we will use these services to verify that your card information and address matches the information that you supplied to us, and that the card has not been reported lost or stolen.
- Companies with whom we jointly offer products. If you sign up for a co-branded version of PayPal, we will share only the minimum required information to provide enhanced integration between PayPal's and the partner's services.
We may provide information to companies that perform marketing services on our behalf. For example, we disclose information to Providian National Bank, the issuer of PayPal Visa credit cards, to determine customers' eligibility for the PayPal Visa credit card. Financial information, such as credit card or checking account information are NOT revealed.
- Agencies or authorities with whom we are legally required to cooperate. We may disclose information during the investigation of fraud or illegal activity. For example, we may disclose information in response to a subpoena, warrant, court order, or comparable legal process.
What are your privacy choices?
Thank you for making PayPal the world's #1 online payment service.
- You have the ability to view or update your account information and credit card or checking account information any
time by logging in to your PayPal account and clicking on Profile. To view or update your account information now,
log in here: https://www.paypal.com/PROFILE.
- You have choices in the types of communications you wish to receive from PayPal. When you opened a PayPal account,
your notification preferences were set to receive the PayPal Periodical and Product Updates, and invitations to Customer
Surveys. To change these notification settings or to opt-in to other notifications, please log in here: https://www.paypal.com/PREFS-NOTI.
website or by going to: https://www.paypal.com/privacy.
- If you have any other questions about PayPal's privacy practices, please feel free to contact us at (402) 935-2300, or click here for online help.